We guarantee to offer the lowest prices

Terms & Conditions


Any reference in these conditions to “we” or “us” is a reference to the Contractor. Any reference in these conditions to “you” is a reference to the Customer.

Any reference to “Insurance Option” is to the Insurance Option set out in Clause 9A. “Goods” means the goods being removed and/or stored.


  • Any extra packaging supplies needed/requested on the day not previously ordered or agreed on the initial quotation.
  • The entrance or exit to the premises, stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the doorway, unless previously noted/agreed upon on the initial evaluation.
  • We supply any additional services, including moving or storing extra goods (these conditions apply to such work). This may include (but is not limited to) situations in which it becomes apparent when we collect your goods that there are additional items, goods or other load, of which we were not informed of when we provided our quote and which was not, therefore, included in the quote.
  • This also includes Dismantling & Reassembly (or additional dismantling & reassembly not previously noted) if not pre-agreed on the initial quotation. Additionally, if any extra pick-ups, drop offs or waste/item clearances are required and not pre-agreed on the initial quotation.
  • f the initial quote has exceeded a 6-month time period please get in touch to get a requote, or to reconfirm the price.
  • If any obstructions – temporary or permanent to the loading or unloading process you will notify us. Items such as skips on the drive, road closures, parking restrictions, unsuitable lifts and the like must be notified to us before the move.

Work not included in the quotation

Unless previously agreed by us we will not:

  • Dismantle or assemble furniture of any kind

These conditions set out the terms of the contract between the Removal and/or Storage Contractor (“the Contractor”) and you (“the Customer”) and explain your rights and obligations and responsibilities and those of the Contractor. Although we quote a fixed price we reserve the right to amend it or make additional charges if any of the following have not been taken into account when preparing the quotation: -

  • Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.
  • Take up or lay fitted floor coverings.
  • Move items from a loft, unless properly lit and floored and safe access is provided.
  • Dismantle or assemble garden furniture and equipment including, but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes, or move paving slabs, planters and the like.

Your responsibilities

It will be your responsibility to;

  • Be present or represented throughout the collection and delivery of the removal, unless otherwise agreed.
  • Where We provide You with inventories, receipts, waybills, job sheets or other relevant documents You will ensure that they are signed by You or Your authorised representative as confirmation of collection or delivery of the Goods.
  • Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error. Once our form is signed confirming this is final confirmation that all items have been taken, and nothing has been taken in error.
  • Ensure any unsuitable and prohibited goods are not entered into the removal.
  • If doing own packaging ensure all items are packaged properly, and clearly labelled if fragile.
  • To mark/write/note which rooms boxes and the like should be placed in.
  • Notify us of any existing damages to any items being removed.
  • Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.
  • Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.
  • Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.
  • Ensure that all domestic and garden appliances, including but not limited to washing machines, dish washers, hose pipes, petrol lawn mowers are clean and dry and have no residual fluid left in them;
  • Provide Us with a correct and up to date contact address and telephone number during removal transit and/or storage of goods.
  • Ensure loft and other places with limited accessibility have been cleared/moved prior to the move unless previously agreed.

Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.

Goods not to be submitted for removal or storage

Unless previously agreed in writing by a director or other authorised company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by Us. The items listed below may present risks to health and safety and of fire, or limit insurance liability if a claim arises.

  • Potentially dangerous, damaging, or explosive items, including gas bottles, aerosols, paints, firearms, fuels, oils, and ammunition.
  • Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.
  • Goods likely to encourage vermin or other pests or to cause infestation or contamination.
  • We shall notify you in writing as soon as practicable if any of the Goods, are in Our opinion hazardous to health, dirty or unhygienic or likely to attract vermin or pests and under what conditions we would be prepared to accept such Goods or whether we refuse to accept them. Should we refuse to accept the goods We will have no liability to You.
  • Perishable items and/or those requiring a controlled environment.
  • Any animals, birds, fish, reptiles, or plants.
  • Goods which require special licence or government permission for export or import.
  • Under no circumstances will Prohibited or stolen goods and/or drugs be moved or stored by Us.

Ownership of the goods

By entering into this Agreement, you guarantee that:

  • The goods to be removed and/or stored are Your own property, or the goods are Your property free of any legal charge; or you have the full authority of the owner or anyone having a legal interest in them to enter into this Agreement and You have made the owner fully aware of these terms and conditions prior to entering into this Agreement and that they have agreed to them.
  • If at any time following the implementation of this agreement to its termination another person has or obtains an interest in the goods You will advise us of their name and address in writing immediately.
  • You will provide a full indemnity and pay us in respect of any claim for damages and/or costs brought against us if either statement above are found to be untrue.
  • If You wish to transfer responsibility of this Agreement to a third party you will advise us in writing giving Us their full name and address. We will issue a new agreement to them. Our Agreement with you will remain in force until we have received a signed agreement from the third party.

Deposit Terms

For UK based moves we ask for a 20% non-refundable deposit. For EU moves we ask for a 40% non-refundable deposit.

Until a deposit is paid the booking with us is not confirmed and we have the right to withdraw our offer of services. Priority will be given to those bookings with deposit.

When paying a deposit, we only need an estimated date. With no less than 7 days’ notice we need to have this date booked in. If this date is to rearrange, we just need a minimum of 72 hours’ notice.

  • If less than 7 days’ notice we will try our upmost to honour your move and offer our services. However, we cannot guarantee that we will be available.
  • If we are not available and you choose to proceed with a different company your deposit will not be refundable.
  • Once you have booked your date you can rearrange as long as you give us a minimum of 72 hours’ notice. You can only rearrange with less than 7 days’ notice one, if you rearrange with less than 7 days’ notice twice you will forfeit your deposit.

Charges if you postpone or cancel the removal

If You postpone or cancel this Agreement with less than 72 hours’ notice, we reserve the right to charge you a reasonable postponement or cancellation fee according to how much notice is given as set out below. We charge these fees based on an assessment of losses we have incurred as a result of you cancelling or postponing the removal. Examples of the types of loss we might incur are administration/back office costs, being unable to re-fill a removal slot with another customer’s work, or engaging employees to work for your booked removal.

Cancellation and not a postponement of service – Forfeit of non-refundable deposit Postponement of More than 7 working days before the removal was due to start:

No charge

Between 3 and 7 working days before the removal was due to start: No charge as long as first-time rearranging. If second time rearranging your 20% deposit will be forfeited.

Between 24 and 72 hours of the move: a 20% charge (meaning forfeiture of deposit) if more than 24, but less than 72 hours’ notice of postponement/cancellation.

Less than 24 Hours, on the day, once the work starts or at any time after the work commences: up to 100% charge.

We may offer waivers of cancellation/postponement fees at our discretion.


Unless otherwise agreed by Us in writing, payment is required on completion of the removal.

In respect of all sums which are overdue to us, after 5 working days We will charge interest on a daily basis calculated at 4% per annum above the prevailing base rate for the time being of the Bank of England.

Our liability for loss or damage

We do not know the value of Your goods therefore We limit Our liability to a fixed limit per item. The amount of liability We accept under this agreement is reflected in our terms and conditions.

Unless otherwise agreed in writing if we are negligent or in breach of contract We will pay You up to 50% of the market Value for each item which is lost or damaged as a direct result of any negligence or breach of contract on our part.

  • We will only accept liability for loss or damage (a) arising from Our negligence or breach of contract whilst the goods are in Our physical possession, or (b) whilst the goods are in the possession of others if the loss or damage is established to have been caused by Our failure to pack the goods to a reasonable standard where We have been contracted to pack the goods that are subject to the claim.
  • If we did not pack the items, the packaging must be shown to have physical damage caused by our negligence, and photographic proof must be taken to show such damage aswell as original packaging. If original protective packaging is deemed insufficient then we cannot accept liability.
  • If we did not pack the items, fragile items, and boxes containing fragile items must be properly packaged and clearly notified as fragile. If this is not done, then we cannot accept liability.
  • If damage is caused by something of which we advised against but asked to do, and/or caused by the inclusion of prohibited items we cannot accept liability.
  • Where we engage an international transport operator, shipping company or airline to convey Your goods to the place, port or airport of destination, We do so on Your behalf and subject to the terms and conditions set out by that carrier.
  • If the carrying vessel/conveyance, should for reasons beyond the carrier’s control, fail to deliver the goods, or route them to a place other than the original destination, You may have limited recourse against the carrier depending upon the carriers particular terms and conditions of carriage, and You may be liable for General Average contribution (e.g. the costs incurred to preserve the vessel/conveyance and cargo) and salvage charges, or the additional cost of onward transmission to the place, port or airport of destination. These are insurable risks and it is Your responsibility to arrange adequate marine/transit insurance cover.
  • We do not accept liability for goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless such confiscation, seizure, removal or damage arose directly as a result of Our negligence or breach of contract.

For the purposes of this Agreement an item is defined as:

The entire contents of a box, parcel, package, carton, or similar container; and any other object or thing that is moved, handled or stored by us.

Damage to premises or property other than goods

Because third party contractors or others are frequently present at the time of collection or delivery it is not always possible to establish who was responsible for loss or damage. therefore Our liability is limited as follows:

  • If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.
  • If We cause damage as a result of moving goods under Your express instruction, against our advice, and where moving the goods in the manner instructed is likely to cause damage, We shall not be liable.
  • If We are responsible for causing damage to Your premises or to property other than goods submitted for removal and/or storage, You must note this on the worksheet or delivery receipt as soon as practically possible after the damage occurs or is discovered or in any event within a reasonable time. This is fundamental to the Agreement.

Exclusions of liability

We shall not be liable for loss or damage caused by fire or explosion unless we have been negligent or in breach of contract.

We shall not be liable for delays or failures to provide the services under this Agreement as a result of war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, adverse weather, third party industrial action, re-scheduled sailing, departure or arrival times, port congestion, or other such events outside our reasonable control. During storage or removal, Other than as a result of our negligence or breach of contract We will not be liable for any loss, damage or failure to produce the goods as a result of:

  • Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.
  • Moth or vermin or similar infestation.
  • Cleaning, repairing or restoring unless We arranged for the work to be carried out.
  • Changes caused by atmospheric conditions such as dampness, mould, mildew, rusting, tarnishing, corrosion, or gradual deterioration unless directly linked toingress of water.
  • For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by Us.
  • For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related externaldamage.
  • For any goods which have a pre-existing defect or are inherently defective.
  • For perishable items and/or those requiring a controlled environment.
  • Loss of structural integrity of furniture constructed of particle board resulting from crumbling of the board.

No employee of Ours shall be separately liable to you for any loss, damage, mis- delivery, errors or omissions under the terms of this Agreement.

Where goods are handed out from store Our liability will cease upon handing over the goods to You or Your authorised representative.

We will not be liable for any loss or damage caused by Us or Our employees or agents in circumstances where:

1. (a) there is no breach of this Agreement by Us or by any of Our employees or agents

2. (b) such loss or damage is not a reasonably foreseeable result of any such breach.

Time limit for claims

If You or Your authorised representative collect the goods, We must be notified in writing of any loss or damage at the time the goods are handed to You or Your agent otherwise we will not be liable.

We will not be liable for any loss of or damage to the goods unless a claim is notified to us, or to our agent or the company carrying out the collection or delivery of the goods on our behalf. This must be in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event in detail within five (5) days of delivery of the goods, in order to properly investigate the claim. We may agree to extend this time limit upon receipt of Your written request provided such request is received within five (5) days of delivery. Consent to such a request will not be unreasonably withheld.

Delays in transit

Other than by reason of Our negligence or breach of contract, We will not be liable for delays in transit.

If through no fault of ours We are unable to deliver Your goods, We will take them into store. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at Your expense.

Any transit times quoted by Us are estimated and based upon information known to Us at the time. Transit times may vary due to a number of factors outside Our control including but not limited to changes in sailing or departure dates made by the freight/shipping company, changes in the routes used by the freight/shipping company and port congestion. We will advise You of any material changes to the transit times as soon as We become aware.

We will not be liable for any loss or damage incurred by You as a result of delays in transit time unless directly attributable to Our negligence or breach of contract.

Our Right to Hold the Goods (lien)

“Lien” is the legal right of the remover to hold goods until the customer has paid all outstanding charges. We shall have a right to withhold and ultimately dispose of some or all of the goods if You fail to pay the charges and any other payments due under this or any other Agreement. These include any charges that We have paid out on Your behalf. While We hold the goods You will be liable to pay all storage charges and other costs (including legal costs) reasonably incurred by Us in recovering Our charges and applying Our right of lien. These terms and conditions shall continue to apply.


Our right to sub-contract the work

We reserve the right to sub-contract some or all of the work. If We sub-contract, then these conditions will still apply.

Route and method

We have the right to choose the method and route by which to carry out the work and the location in respect of storage. Unless it has been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on Our vehicles and/or the container may be utilised for consignments of other customers.

Advice and information for International


We will use Our reasonable endeavours to provide You with up to date information to assist You with the import/export of Your goods. Information on such matters as national or regional laws and regulations which are subject to change and interpretation at any time is provided in good faith and is based upon existing known circumstances. It is Your responsibility to seek appropriate advice to verify the accuracy of any information provided.

Applicable law

Any dispute between us will be governed by the non-exclusive law and jurisdiction of the English or Scottish Courts. If you currently reside or are moving to a place outside the jurisdiction of the Courts of the United Kingdom, alternative laws or jurisdiction of local courts may apply subject to our written agreement prior to the work or services commencing.

Your forwarding address

If You instruct Us to store Your goods, you must provide a correct and up to date address and telephone number and notify Us if it changes. All correspondence and notices will be considered to have been received by You seven days after sending it by first class post to Your last address recorded by Us If You do not provide an address or respond to Our correspondence or notices, we may publish such notices in a public newspaper in the area to or from which the goods were removed. Such notice will be considered to have been received by You seven days after the publication date of the newspaper. Note: If We are unable to contact you, we will charge you any costs incurred in establishing Your whereabouts.

List of goods (inventory) or receipt

Where we produce a list of Your goods (inventory) or a receipt and send it to you, it will be accepted as accurate unless You write to us within 10 days of the date of our sending, or within a reasonable period agreed between us, notifying Us of any errors or omissions.

Revision of storage charges

We review our storage charges periodically. You will be given 30 days’ notice in writing of any increases.

Our right to Sell or dispose of the Goods

If payment of Our charges relating to Your goods is in arrears, and on giving You three months’ notice, we are entitled to require You to remove Your goods from Our custody and pay all money due to Us. If You fail to pay all outstanding amounts due to Us, We may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to You. The net proceeds will be credited to Your account and any eventual surplus will be paid to You without interest. If the full amount due is not received, we may seek to recover the balance from You.


If payments are up to date, we will not end this contract except by giving You three months’ notice in writing. If You wish to terminate Your storage contract, You must give us at least 10 working days’ notice (working days are defined in Clause 6 above). If we can release the goods earlier, we will do so, provided that your account is paid up to date. Charges for storage are payable to the date when the notice should have taken effect.